Effective Date: 1st June 2025
Website: https://clipbhai.com/

At Clip bhai, customer satisfaction is our top priority. This Refund & Return Policy explains the conditions under which products can be returned, replaced, or refunded.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged, defective, or wrong product
  • The product is missing items or accessories
  • The product is not as described on our website

⏰ Return requests must be made within 48 hours of receiving the product.

2. Conditions for Return

To be eligible for a return or replacement:

  • The product must be unused and in original condition
  • Original packaging, tags, manuals, and accessories must be included
  • Proof of purchase (order ID / invoice) is required

❌ We do not accept returns if:

  • The product is damaged due to customer misuse
  • The return request is made after 48 hours
  • The product is used, altered, or tampered with

3. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or incorrect:

  • Personal care or hygiene products
  • Clearance or discounted items (if marked “Final Sale”)
  • Digital products or services

4. Refund Policy

  • Once we receive and inspect the returned product, we will notify you of approval or rejection.
  • Approved refunds will be processed within 7–10 business days.

Refund methods:

  • Cash refund (for COD orders)
  • Mobile banking (bKash / Nagad / Rocket)
  • Bank transfer (if applicable)

⚠️ Shipping charges are non-refundable, unless the return is due to our mistake.

5. Replacement Policy

  • If eligible, we will arrange a replacement at no extra cost.
  • If the same product is unavailable, you may choose:
    • A refund, or
    • An alternative product of equal value

6. Return Shipping

  • If the return is due to our error (wrong/damaged item), Clip bhai will bear the return shipping cost.
  • If the return is due to customer preference, the customer must bear the shipping cost.

7. How to Request a Return or Refund

To initiate a return or refund request:

  1. Contact our support team within 48 hours of delivery
  2. Provide your order ID, product details, and issue description
  3. Share clear photos/videos of the product if requested

Our team will guide you through the next steps.

8. Contact Us

For any questions regarding returns or refunds, please contact us: